Everything you need to know about LumeNest, our candles, shipping, and returns.
1. What makes LumeNest candles special?
LumeNest candles are selected for their distinctive shapes, elegant details, and ability to add warmth and character to your space. Our collection combines decorative design with a cozy candle experience.
2. Are LumeNest candles suitable for home décor?
Absolutely. Many of our candles are designed to look beautiful both lit and unlit, making them ideal for coffee tables, bedrooms, shelves, vanities, and other decorative spaces.
3. How should I burn my candle safely?
Place your candle on a stable, heat-resistant surface away from drafts, children, pets, and flammable materials. Never leave a burning candle unattended and always extinguish it before leaving the room.
4. How can I help my candle burn more evenly?
Keep the wick trimmed before use and place the candle on a level, heat-resistant surface. Because sculptural candles have unique shapes, some natural wax dripping or uneven melting may occur during burning.
5. Are the candles suitable as gifts?
Yes. Their sculptural and decorative designs make LumeNest candles a thoughtful choice for birthdays, housewarmings, holidays, celebrations, or simply as a special gift for someone you love.
6. Do you offer free shipping?
Yes. We offer free worldwide shipping on eligible orders, so you can enjoy LumeNest wherever you are without additional standard shipping costs.
7. How long does delivery take?
Our estimated delivery time is typically 7–10 days. Delivery times may occasionally vary depending on your destination, customs processing, carrier delays, or other circumstances outside our control.
8. Can I return my order?
Yes. We offer free returns and refunds within 30 days of delivery for eligible items. Please contact our customer support team before returning an item so we can provide the appropriate instructions.
9. What should I do if my candle arrives damaged?
Please contact us at support@lumenest.shop with your order number and clear photos of the damaged product and packaging. Our team will review the issue and help provide an appropriate solution.
10. How can I contact LumeNest?
For questions about products, orders, shipping, or returns, please email support@lumenest.shop or call +1 (250) 661-7629. Our team will be happy to assist you.