Refund policy

Last Updated: August 28, 2026

At LumeNest, customer satisfaction is important to us. We want you to feel confident when shopping with us. This Return & Refund Policy explains the conditions and procedures for returns, refunds, exchanges, damaged items, and order-related issues.

By purchasing from lumenest.shop, you agree to the terms outlined below.

1. 30-Day Return Policy

We offer a 30-day return period. You may request a return within 30 days from the date your order is delivered.

To be eligible for a return, the item must generally:

Be returned within 30 days of delivery.
Be unused, unworn, and in substantially the same condition in which it was received.
Include original packaging, accessories, components, manuals, or other materials supplied with the product, where applicable.
Include proof of purchase or your order number.

Please contact us before returning any product. Returns sent without first contacting our customer support team may experience processing delays.

2. Free Returns

Eligible returns under this policy are free of charge.

To begin a return, contact us at support@lumenest.shop with your order number, the item you wish to return, and the reason for the return.

Once your return request has been reviewed and approved, we will provide the applicable return instructions.

Please do not send products to our business address unless specifically instructed to do so by our customer support team.

3. Damaged, Defective, or Incorrect Items

Please inspect your order after delivery.

If an item arrives damaged, defective, or different from what you ordered, contact us as soon as reasonably possible at support@lumenest.shop.

Please include:

Your order number.
A description of the issue.
Clear photographs of the item and packaging, when applicable.

After reviewing the information, we will work with you toward an appropriate resolution, which may include a replacement, return, or refund.

4. Non-Returnable Items

Certain products may not be eligible for return for health, safety, hygiene, customization, or other applicable reasons.

These may include:

Personalized or custom-made products.
Gift cards.
Products that have been materially used, altered, or damaged after delivery.
Items that cannot reasonably be returned for hygiene or safety reasons after being opened or used.

If you are unsure whether your item is eligible, please contact us before submitting a return.

Nothing in this section limits any mandatory rights you may have under applicable consumer protection laws.

5. Exchanges

If you would like a different item, size, color, or variation, please contact our customer support team.

Availability cannot be guaranteed. Depending on the circumstances, we may recommend returning the original item for a refund and placing a new order.

6. Refunds

Once an eligible return has been received and inspected, we will notify you regarding the status of your refund.

Approved refunds will be issued to the original payment method used for the purchase.

The time required for the refunded amount to appear in your account may vary depending on your bank, card issuer, payment provider, and country.

7. Order Cancellations

If you need to cancel or modify an order, contact us as soon as possible.

We will make reasonable efforts to accommodate your request. However, once an order has entered processing, fulfillment, or shipment, we may no longer be able to cancel or modify it.

8. Consumer Rights

This Return & Refund Policy is intended to complement, and does not replace or restrict, any rights available to you under applicable consumer protection legislation.