Terms of service

Last Updated: August 28, 2026

Welcome to LumeNest. These Terms of Service govern your access to and use of our website and the purchase of products through lumenest.shop.

Throughout these Terms, “LumeNest,” “we,” “us,” and “our” refer to LumeNest. “You” and “your” refer to visitors, customers, and other users of our website.

By accessing our website or purchasing from us, you agree to these Terms.

1. Online Store Terms

By using our website, you represent that you have the legal capacity to enter into a binding agreement under the laws applicable to you.

You may not use our products, website, or services for unlawful or unauthorized purposes.

You must not transmit malicious software, viruses, harmful code, or other material intended to interfere with the operation or security of our website.

2. Products and Services

We make reasonable efforts to display product descriptions, photographs, colors, specifications, and other information accurately.

However, product colors and appearance may vary depending on your screen, device, lighting, manufacturing variations, and other factors.

We reserve the right, where legally permitted, to modify or discontinue products and to limit quantities available for purchase.

3. Prices

Prices displayed on our website may change from time to time without prior notice.

The price applicable to your purchase is generally the price displayed during checkout when your order is submitted, subject to correction of obvious errors where permitted by law.

Applicable taxes, duties, or other charges will be presented or handled according to applicable law and checkout information.

4. Orders

We reserve the right to refuse or cancel an order where reasonably necessary, including in cases involving:

  • Suspected fraud or unauthorized transactions.
  • Incorrect pricing or product information.
  • Product unavailability.
  • Payment authorization problems.
  • Orders that violate these Terms or applicable law.

If we cancel an order after payment has been collected, the applicable amount will be refunded.

5. Billing and Account Information

You agree to provide accurate, current, and complete information when placing an order.

You are responsible for verifying your shipping address and contact information before completing checkout.

6. Payment

Available payment methods are displayed during checkout.

By submitting payment information, you represent that you are authorized to use the selected payment method and authorize the applicable charges associated with your purchase.

7. Shipping

We offer free worldwide shipping.

Our estimated delivery timeframe is generally 7–10 days. Delivery estimates are not guarantees and may be affected by circumstances outside our reasonable control.

Please review our Shipping Policy for additional information.

8. Returns and Refunds

Eligible purchases may be returned within 30 days of delivery in accordance with our Return & Refund Policy.

Eligible returns are free of charge.

9. Intellectual Property

Unless otherwise stated, content appearing on our website—including branding, graphics, text, layout, design elements, and original materials—is owned by or licensed to LumeNest and is protected by applicable intellectual property laws.

You may not reproduce, distribute, sell, modify, or commercially exploit protected website content without authorization.

10. Third-Party Services and Links

Our website may use or provide access to third-party services, payment processors, applications, or websites.

We are not responsible for third-party websites or services that operate independently from LumeNest. Your use of those services may be governed by separate terms and privacy policies.

11. Prohibited Uses

You may not use the website:

  • For unlawful purposes.
  • To violate applicable laws or regulations.
  • To infringe intellectual property rights.
  • To distribute malware or harmful code.
  • To collect information unlawfully.
  • To interfere with website security.
  • To engage in fraudulent or deceptive activity.

12. Disclaimer and Limitation of Liability

To the fullest extent permitted by applicable law, LumeNest does not guarantee that the website will always operate uninterrupted or error-free.

Nothing in these Terms excludes or limits liability where such exclusion or limitation is prohibited by law.

13. Indemnification

To the extent permitted by applicable law, you agree to indemnify and hold LumeNest harmless from claims arising from your unlawful misuse of our website or material violation of these Terms.

14. Severability

If any provision of these Terms is determined to be unlawful or unenforceable, the remaining provisions will continue in effect to the extent permitted by law.

15. Changes to These Terms

We may update these Terms periodically. Updated Terms will be published on this page with a revised “Last Updated” date.

16. Governing Law

These Terms are governed by applicable laws of British Columbia and Canada, without limiting mandatory consumer protections that may apply in your jurisdiction.

17. Contact Information

Questions regarding these Terms may be sent to:

LumeNest
1615 Richardson St
Victoria, BC V8S 1R5
Canada

Email: support@lumenest.shop
Phone: +1 (250) 661-7629
Website: lumenest.shop