Shipping policy

Last Updated: August 28, 2026

Thank you for shopping with LumeNest. We aim to provide a simple and reliable delivery experience for customers around the world.

1. Free Worldwide Shipping

LumeNest offers FREE shipping worldwide on eligible orders placed through our website.

There is no minimum purchase amount required for standard free shipping unless otherwise stated during checkout or a specific promotion.

2. Order Processing

After an order is successfully submitted, it may require processing before shipment.

Processing may include:

Payment verification.
Order verification.
Product preparation.
Packaging.
Handover to the applicable shipping carrier.

You will receive order information using the contact details provided during checkout.

3. Estimated Delivery Time

Our standard estimated delivery timeframe is:

7–10 days

Delivery times are estimates rather than guaranteed delivery dates unless explicitly stated otherwise.

Delivery may occasionally be affected by circumstances such as:

Carrier delays.
Severe weather.
Customs processing.
Public holidays.
High-volume shopping periods.
Incorrect or incomplete addresses.
Transportation disruptions.
Events outside our reasonable control.

4. International Shipping

We provide shipping to customers worldwide, subject to carrier availability, legal restrictions, and service availability in the destination country.

International orders may be subject to customs procedures, import regulations, duties, taxes, or fees imposed by the destination jurisdiction.

Where such charges are not collected at checkout, the recipient may be responsible for them as required by local law.

5. Shipping Address

Customers are responsible for providing complete and accurate shipping information during checkout.

Please verify your:

Recipient name.
Street address.
Apartment or unit number, where applicable.
City.
Province/state/region.
Postal or ZIP code.
Country.
Contact information.

If you notice an error after ordering, contact support@lumenest.shop immediately. We cannot guarantee that an address can be changed after fulfillment has begun.

6. Tracking

Where tracking is available, tracking information may be provided after the order has been dispatched.

Tracking updates can sometimes take time to appear after the carrier receives the shipment.

7. Multiple Packages

Orders containing multiple products may occasionally arrive in separate packages due to fulfillment or logistical requirements.

Receiving one package does not necessarily mean the remainder of your order has been lost.

8. Delayed Orders

If your order has not arrived within the expected timeframe, please review available tracking information first.

If you still require assistance, contact us with your order number at support@lumenest.shop.

Our customer support team will assist in reviewing the shipment status.

9. Lost or Damaged Packages

If you believe your package has been lost or if it arrives damaged, please contact us as soon as reasonably possible.

For damaged shipments, photographs of the packaging and product may be requested to help us investigate and provide an appropriate resolution.

10. Delivery Confirmation

A shipment may be considered delivered when the applicable carrier records it as delivered to the address supplied with the order, subject to applicable consumer protection laws.

If tracking shows delivery but you cannot locate your package, please check the delivery area and contact the carrier where appropriate before contacting our support team.