Contact information

Last Updated: August 28, 2026

At LumeNest, we value clear communication and are committed to providing helpful customer support.

Whether you have a question about a product, an existing order, shipping, returns, refunds, or general store information, you are welcome to contact us.

Customer Support

Business Name: LumeNest

Website: lumenest.shop

Email: support@lumenest.shop

Phone: +1 (250) 661-7629

Business Address:
1615 Richardson St
Victoria, BC V8S 1R5
Canada

Established: 2023

Order Support

For questions about an existing order, please include your order number and the email address used when placing your order.

This information helps us locate your purchase and respond more efficiently.

You may contact us regarding:

Order status.
Product information.
Shipping and delivery.
Returns and refunds.
Damaged or incorrect products.
Order modifications or cancellations.
General customer service inquiries.

Returns

Please contact support@lumenest.shop before returning an item.

Do not automatically send returned merchandise to our listed business address unless our customer support team has specifically instructed you to do so.

Please review our Return & Refund Policy for complete return eligibility and procedures.